Rae Basics orders ship within 1 to 2 business days, and delivery with Standard Shipping typically takes 3 to 7 business days after that, with most orders arriving in about 3 to 5. We ship anywhere in the United States, including PO boxes and APO/FPO/DPO military addresses. If your package is late, damaged or marked delivered but missing, email hello@raebasics.com with your order number and we'll help.
In this article
Below is the whole trip from checkout to your doorstep, and what to do at each spot where it can go wrong.
How long shipping takes
| Step | Typical timing |
|---|---|
| Order packed and shipped | 1 to 2 business days after you order |
| Tracking email sent | When your order ships |
| Delivery with Standard Shipping | 3 to 7 business days after it ships (most orders arrive in about 3 to 5) |
Business days are Monday through Friday, not counting federal holidays. Orders placed on a weekend or holiday start processing the next business day. During launches, big promotions and busy seasons, packing can take a little longer, and we'll post or email any expected delays.
These delivery windows are estimates, not guarantees. Weather, holidays and carrier backups can add a few days, and PO boxes and military addresses can take longer than the usual window.
Where we ship
We ship within the United States only, including PO boxes and APO/FPO/DPO military addresses. We don't ship internationally right now.
What shipping costs
Every order ships with Standard Shipping, the shipping option you'll see at checkout.
- One-time orders of $75 or more ship free.
- One-time orders under $75 ship for a $5 flat rate.
- Every subscription order ships free, no minimum.
If you buy Bone Broth Protein Mix regularly, Subscribe & Save gets you free shipping and $52.99 a bag instead of $59.99. Our guide to managing your subscription covers skipping, pausing and changing it.
Tracking your order
When your order ships, we email you a tracking number. Tap it to follow your package on the carrier's website.
Haven't seen it within 3 business days of ordering? Check your spam, junk or promotions folder first, since shipping emails land there a lot. Still nothing? Email hello@raebasics.com with your name and order number, and we'll send your tracking.
If your package is late or tracking stops moving
Tracking sometimes sits on one scan for a day or two while a package moves between facilities, and it usually catches up. If it's been more than 7 business days since your order shipped and it still hasn't arrived, or tracking hasn't updated in several days, email hello@raebasics.com with your order number. We'll check with the carrier and work out next steps with you.
If tracking says delivered but it isn't there
This one is stressful, I know. Before you assume the worst, try this, in order:
- Check the shipping address on your order confirmation email.
- Look around your property: side doors, the garage, behind planters, your mailbox or parcel locker, and the front office if you live in an apartment building.
- Ask your neighbors and anyone else in your household.
- Wait 24 to 48 hours. Carriers sometimes scan a package as delivered before it actually reaches you.
- If you'd like, contact the carrier with your tracking number.
- Still missing? Email hello@raebasics.com with your order number, within 7 days of the delivery scan. We'll work with the carrier to find out what happened.
Our Shipping Policy has the full wording, including how we handle packages stolen after a confirmed delivery.
If your order arrived damaged or defective
A bag can get punctured or come unsealed on the way, even when it's packed carefully. Please don't use a bag that arrived open or leaking, even if most of it looks fine.
- Email hello@raebasics.com within 7 days of delivery with your order number.
- Attach a clear photo of the product, a photo of the outer shipping box and a photo of the seal (or the lid, for a magnesium bottle).
- We'll send a replacement, or the right item, at no cost to you. You don't need to send the damaged one back.
The same steps work if the wrong item or flavor shows up. More on that in our guarantee and returns guide.
If you need to change your address or order
Email hello@raebasics.com as soon as possible with your order number and the correct address or the change you need. We'll do our best to update it before it ships, but orders can go out quickly, so we can't promise to catch every one. Please double-check your address at checkout. If a package comes back to us because the address was wrong or undeliverable, you'll need to cover the cost of shipping it again.
For a subscription, update your address in Manage subscriptions on your account, or email us before your next order date.
Chai
Chai is in stock and ships like every other flavor, within 1 to 2 business days. Every Chai pre-order has shipped. Subscribe & Save is open for Chai on the 26-serving bag.
Subscription shipments
Subscription orders ship automatically on the schedule you chose, and every one ships free. Each one gets its own tracking email, just like a regular order, and the same 1 to 2 business day packing time applies after your renewal date.
Quick answers
How long does Rae Basics shipping take?
Orders ship within 1 to 2 business days, and delivery with Standard Shipping typically takes 3 to 7 business days after that. Most orders arrive in about 3 to 5.
Do you offer free shipping?
Yes, on one-time orders of $75 or more and on every subscription order. One-time orders under $75 ship for a $5 flat rate.
Do you ship to Canada or other countries?
Not right now. We ship within the United States only, including PO boxes and APO/FPO/DPO addresses.
My package says delivered, but I don't have it. What should I do?
Check around your property and with neighbors, and give it 24 to 48 hours, since carriers sometimes scan early. If it still hasn't turned up, email hello@raebasics.com with your order number.
Which carrier do you use?
Your tracking email shows who's delivering your package, with a link to follow it on their site.
