Shipping policy

Shipping Policy

Rae Basics LLC

Last Updated: October 8, 2026

Processing Time

Orders are typically processed and shipped within 1 to 2 business days of being placed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons, promotional events, product launches, and inventory transitions, processing times may be slightly longer. We will communicate expected delays through our website or via email.

Shipping Destinations

We currently ship within the United States only, including P.O. Boxes and military APO/FPO/DPO addresses. Delivery times to P.O. Boxes and military addresses may be longer than standard estimates.

We do not currently ship internationally.

Delivery Times

Standard Shipping typically takes 3 to 7 business days after your order has shipped, and most orders arrive within 3 to 5 business days. Delivery times may vary based on your location and carrier conditions.

Please note that these are estimated delivery windows and are not guaranteed. Rae Basics is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, holidays, or other circumstances beyond our control.

Pre-Orders

Some products may be offered for pre-order before they are in stock. Pre-orders are one-time purchases and ship on or around the estimated ship date shown on the product page and in your order confirmation. .

If we are unable to ship your pre-order by the estimated date, we will email you with a revised ship date and give you the option to cancel your order for a full refund.

Shipping Rates

Shipping rates are shown at checkout before you complete your order.

One-time orders under $75: $5 flat rate (Standard Shipping)
One-time orders of $75 or more: free Standard Shipping
Subscription orders: always free (see below)

Subscription orders ship free. Every subscription order includes complimentary Standard Shipping within the United States.

We may offer free shipping promotions or thresholds from time to time. Any free shipping promotions will be clearly communicated on the Site and at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your delivery through the carrier's website.

If you do not receive a shipping confirmation email within 3 business days of placing your order, please check your spam or junk folder. If you still cannot locate it, contact us at hello@raebasics.com and we will provide your tracking information.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. Rae Basics is not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize your address is incorrect after placing your order, contact us at hello@raebasics.com as soon as possible and we will do our best to update the address before the order ships. We cannot guarantee we will be able to update the address.

If an order is returned to us due to an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to reship the order.

Lost or Stolen Packages

If your tracking information shows your package was delivered but you have not received it:

Wait 24 to 48 hours. Carriers sometimes mark packages as delivered shortly before they arrive.
Verify the shipping address on your order confirmation.
Check with neighbors or other household members.
Look for a delivery notice or check secure locations where packages may be left.
Contact the shipping carrier directly using your tracking number.

If you are still unable to locate your package, contact us at hello@raebasics.com within 7 days of the delivery scan and include your order number. We will work with the carrier to investigate.

Rae Basics is not responsible for packages stolen after confirmed delivery. We recommend using a secure delivery location, or setting delivery preferences with the carrier, if package theft is a concern in your area.

Damaged in Transit

If your order arrives damaged, defective, or incorrect, email hello@raebasics.com within 7 days of delivery with your order number and photos of the product, the outer shipping box, and the product seal or lid. Once confirmed, we will replace it (or refund it) at no cost to you, and you will not need to send it back. See our Return & Refund Policy for details.

Subscription Shipping

Subscription orders are shipped automatically at the frequency you select (every 4, 6, or 8 weeks for Bone Broth Protein Mix; 1 bottle every 30 days or 3 bottles every 90 days for NO. 04 Magnesium Glycinate) and include free Standard Shipping within the United States.

Subscription orders are processed and shipped based on your billing cycle. You will receive a shipping confirmation email with tracking information for each shipment.

To update your shipping address for future subscription orders, log in to your customer account portal or contact us at hello@raebasics.com before your next billing date.

Contact Us